Contact Us

We would like you to tell us what you think about the service we provide at this pharmacy.

If you have any comments, suggestions or complaints please use the form above to let us know.

We welcome any general comments about the services we provide and any suggestions of ways in which we can improve our services to you.

We operate a complaints procedure as part of the NHS system for dealing with complaints. Our system meets national criteria.

Pharmacy Feedback And Complaints

If you have a complaint about the care or NHS services provided by your pharmacy you can raise these directly and it is usually best to do this by contacting the local pharmacy manager by telephone, email or in writing. You can also share positive feedback and compliments about the service you receive.

Alternatively, if you prefer, you can contact the Integrated Care Board (ICB) Complaints Team who will advise if your complaint can be handled by the ICB's Primary Care Complaints Team.

Unsure of who to complain to?

We recognise that the NHS is incredibly complex, and it is not always easy to see where best to send your complaints. If you are unsure then do please ask us and we’ll help you to direct your complaint to the right place.

The ICB’s PALS Team can be contacted on 0800 032 32 35 or via email ddicb.pals@nhs.net

If you require support because English is not your first language, please contact us and we will signpost you to the relevant interpretation service.

Need support with making your complaint?

If you need support to make a complaint, independent advocacy is provided locally for Derby city residents by:

One Advocacy Derby
Tel: 01332 228 748
Email: referrals@oneadvocacyderby.org

For Derbyshire residents by:

Derbyshire Mind
Tel: 01332 623 732
Email: advocacy@derbyshiremind.org.uk   

You can also leave feedback and share your experience of health and social services in Derby and Derbyshire by contacting your local Healthwatch. 

Healthwatch Derby 
Tel: 01332 643 988

Healthwatch Derbyshire 
Tel: 01773 880 786

Our aim is to give you the highest possible standard of service and we try to deal swiftly with any problems that may occur.